Privacy Policy

Last Updated: 16th November 2024

Boulderwood Ltd (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, whether through our website, in-person, or via any other means.

1. Information We Collect

We may collect the following types of personal data when you interact with us:

  • Personal Identifiers: Name, address, email address, phone number.
  • Transaction Information: Details about products or services you purchase, payment information (processed by a third-party payment processor), and transaction history.
  • Communication Data: Correspondence between you and us, including customer service inquiries or feedback.
  • Website Usage Data: Data on how you interact with our website (e.g., IP address, browser type, pages viewed, and timestamps) via cookies and other tracking technologies.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To Provide Services: To fulfil orders, deliver products, or provide services you’ve requested.
  • To Improve Customer Experience: To communicate with you about your orders, respond to inquiries, and provide customer support.
  • To Process Payments: To complete transactions and process payments.
  • To Market Our Services: To send you marketing communications (only if you have opted in or if we have a legitimate interest in doing so).
  • To Comply with Legal Obligations: To comply with our legal obligations under UK law, including tax and regulatory requirements.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your data with trusted third-party service providers who help us operate our business (e.g., payment processors, website hosting, marketing services). These providers are obligated to protect your information and only use it for the purposes we specify.
  • Legal Requirements: We may disclose your information if required to do so by law or to protect our rights, property, or safety, or that of others.

4. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal data, subject to certain exceptions.
  • Restriction: You can request that we restrict the processing of your data in certain circumstances.
  • Portability: You can request a copy of your personal data in a commonly used format.
  • Objection: You can object to the processing of your personal data for marketing purposes or if we rely on legitimate interests as the legal basis for processing.

If you wish to exercise any of these rights, please contact us using the details below.

5. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site usage, and deliver targeted advertising. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly without cookies.

7. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once your data is no longer needed, we will securely delete or anonymise it.

8. International Transfers

If we were to transfer data outside of the UK by using a cloud based software such as Microsoft, we will ensure that appropriate safeguards are in place to protect your privacy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Boulderwood Ltd
8 Church Road, Broadbridge Heath, West Sussex, RH12 3LD
Email: contact@boulderwood.co.uk.